FAQ's
Trouble Shooting
Do's and Don'ts
Fiber Optic Christmas trees include fiber optic strands that are woven into the construction of the trees. The base contains a halogen bulb that when plugged in will create illumination throughout the tree. Assemble by following the instructions included with your tree.
Stands with motors and electric adaptors are included in each box for use with that tree. Please assemble by following the instructions included for your stand. It has been designed to hold the tree stable for use.
You should check each of the connections starting with the adaptor jack to ensure it is fully inserted into the base. Proceed then with checking that the adaptor is securely plugged into an AC outlet and that the On/Off switch is switched to ON position. If the base still does not light after these steps but the color wheel is turning, then follow the bulb replacement instructions included with your tree.
Unplug the adaptor from the outlet and remove the jack from the base. Remove the top cover from the base. Check the tightness of the nut at the top of the color wheel. The nut might be loose or too tight. Tighten or loosen in order for it to spin. Reassemble base in reverse order and test with power again.
Replace halogen bulb – follow bulb replacement instructions included with your tree.
If once the tree has been assembled it doesn’t look as full as the picture, you can increase the fullness of the look of your tree by shaping each branch very carefully. The branches have been condensed by placing into the box and can be easily reshaped to their original fullness by bending and separating each of the branches in a more realistic manner.
Please contact us by email using the "Contact Us" link above to request them.
After complete assembly and review of all parts included in your box you find that a piece is missing, please contact us by email using the "Contact Us" link above to request it.
- DO place on a level, hard, flat surface.
- DON'T place your tree where tree is likely to wobble due to uneven floors or thick carpeting.
- DON'T place near gas or electric heaters, radiators, fireplaces, candles or other similar sources of heat.
- DO make sure the tree is still stable once you have completed the tree assembly and decorating.
- DO only use indoors.
- DON'T use your tree in damp or wet locations such as garages, covered patios or any outdoor location. The elements will cause deterioration of the materials.
- DON'T cover the base or adaptor (for example with a tree skirt), block ventilation openings (top or bottom), or place in any type of container.
- DON'T secure any wires with sharp hooks, nails, or staples.
- DO remove all decorations.
- DO store the carton flat, not on its end, in a cool dry place.
- DON'T store tree in damp area or an area where the temperature exceeds 100ºF.
If more than one piece, separate pole and tree top sections. Press branches back toward center pole for easier placement in the storage carton.