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Quick Start Guide

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Trouble Shooting
General WiFi Trouble Shooting
Do's and Don'ts

Illuminate Tree Trouble Shooting

If the lights are not on.

  1. Make sure there is 120V AC power to the outlet and product is plugged in.
  2. Make sure lights are connected to the control box, and make sure connector is fully inserted into the adaptor and tight.
  3. Check if unit is plugged into an outlet controlled by dimmer or electronic timer as unit will not work in these circuits; use a standard outlet instead.
  4. If connected to a GFCI controlled outlet, reset the GFCI in case it activated.
  5. Check for broken wires/connections.
  6. Remove connector from adaptor, clean contacts and reinstall.

The control box does not show up in the home screen.

  1. Confirm the correct WiFi router password was used.
  2. Smart device WiFi is connected to a different device or router, connect to control box WiFi or to local WiFi Router.
  3. Control box is out of WiFi range, move smart device closer to control box if directly connected, or move control box closer to WiFi router.
  4. Control box is not connected to 120V power. Turn on power to outlet, and reset GFCI if on a GFCI protected outlet, and make sure illuminate is plugged in.

When music is playing and you use the back button on device or menu, music stops playing.

This is normal operation of the set. When you use the back button on your device, or select the menu, while in the music section, the music will stop playing, the lights will stop flashing to the music and the lights will stay in the color and brightness state that they were in when you pushed that button. This may cause the lights to be off, dim or bright depending what they were doing at that instant. Just select a different function for them to do something different, or go back to the music screen, select your songs and hit play for the lights to start sequencing to the music again.

App stops working

Restart app

If an individual bulb is blue, does not change color or does not display all colors.

Contact our customer service department for additional instructions. 1-800-763-6177

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General WiFi Trouble Shooting

  1. Be sure your Wi-Fi source (Wi-Fi router/access point or Wi-Fi device) is connected to power and turned ON.
  2. Restart your mobile device.
  3. Remove any case, stand, or other accessories from your Apple/iOS or Android device and check if that improves your ability to connect to the Wi-Fi source.
  4. Are you in range of your Wi-Fi source?
  5. Is your battery low and/or do you have any Power Saving Apps or Network Apps installed on your device?
  6. Is Airplane Mode turned OFF? And is Wi-Fi turned ON and connected to the Wi-Fi source?
  7. Do you have any Wi-Fi barriers or potential interference in your area?
  8. Are other mobile devices or Wi-Fi enabled computers also having problems connecting to the same Wi-Fi source?
  9. If all solutions listed above still do not fix the issue:
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Do's and Don't's

  1. DON'T pull on connections or lampholders when decorating or removing for the season.
  2. DO store unit in cool, dry location protected from sunlight when it is not in use.
  3. DO avoid stacking other products on this item to avoid bulb breakage or other damage.
  4. DO make sure all plugs and cords are well-protected from being cut, crushed, or abraded.
  5. DON'T place wiring or parts of illuminate on top of sharp edges or sharp materials.
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