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FAQ's
Trouble Shooting
Do's and Don'ts

FAQ's

What replacement bulb can I use?

Most packages are marked with a replacement bulb symbol (for example 2.5V SB ) on the back of the packaging for easy reference. In addition, the replacement bulb voltage is marked on white cord tag near plug. You should always use the specified bulb voltage. See bulb replacement under the trouble shooting section for more information.

Where can I find spare bulbs?

You can find spare bulbs at retail stores or hardware stores, either in the seasonal lighting department or hardware department.

What is the input current to the product?

It is marked on the white cord tag located adjacent to the plug. It is usually located in a line that reads 120V, 60HZ, X.X A where X.X A equals the input current in Amps. For example 120V, 60HZ, 0.1A would have an input current of 0.1 Amps (this is the current for the energy saving 50lt mini set).

How many watts does the product use?

This is equal to the input current (see above for determination) multiplied by 120. For example, for a set with 0.01A input current, the wattage would be 0.1 x 120 = 12 Watts. So the input wattage is 12 Watts.

How do I determine the operating cost of the lights?

Take the wattage calculated above times the number of sets you are using and divide this number by 1,000 (kilowatts) then multiply it by the number of hours used by your hourly utility kilowatt rate (found on your bill).

For example: 12 watts x 2 sets / 1000 x $0.10 per kilowatt-hour = $0.002 (0.2 cents, less than 1 cent) per hour for 2 sets.

Can I put other covers on the bulbs or over the product?

NO - if provided with covers only use the included covers with the set, or you may cause personal injury or a fire hazard.

Why do the instructions sheets say not to use the lights on trees made of metal or with leaves or needles made of metal? Does this mean I cannot use them on artificial trees?

This is a marking required by UL (safety testing lab), and is intended to warn against the use of lights on the old style silver metal trees that had metal needles as this can be dangerous. Artificial trees with PVC or Mylar needles are not included in this warning, so it is ok to use on these types of trees.

Will electrical ornaments work on my set?

Yes, they should work on most sets, but not all. Some ornaments will have problems on the energy saving sets (marked on outside of light set box), especially ornaments with motors or electronics as the power of these sets is so low, there may not be enough to run these ornaments, but some may work. Also motorized, sound, or electronic ornaments will not work on the Philips remains lit set, which can potentially damage these products. For the majority of the sets only the following changes may need to be made for the ornaments so they are compatible and work on mini sets:

For standard light sets:
Lighted only ornaments:
1. If pigtail connection does not fit light socket, change connector on pigtail socket to that of the bulb it is replacing. See instructions provided by ornament maker on how to do this.
2. If bulb keeps burning out, replace bulb from set into ornament.

Electronic, Musical, or Motorized ornaments:
1. If pigtail connection does not fit light socket, change connector on pigtail socket to that of the bulb it is replacing. See instructions provided by ornament maker on how to do this.
2. If the ornament does not run correctly, immediately remove from set to try and prevent permanent damage to the ornament.

What is the difference between Super Bright, Regular Bright, and Energy Saving Bulbs?

Regular Bright – This is the original brightness that the bulbs are available in.
Super Bright – This is a brighter bulb than the regular bulbs.
Energy Savings – This is a new bulb that uses 40% of the energy of the Super Bright bulbs. It has comparable brightness to the Super Bright bulb, and is brighter than Regular Bright bulbs.

Each design is used depending on the light set application and intended use.

Why does the product have a warning about lead?

The State of California requires that all products that contain lead in them (even if trace amounts) have this warning. For additional information on lead contained in wire insulation, go to the “The National Lead Information Center” web site (US EPA) at http://www.epa.gov/opptintr/lead/nlic.htm

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Trouble Shooting

One bulb on my set is out. How can I fix this?

Unplug lights, replace bulb that is burned out as promptly as possible to prevent the other bulbs from burning out more quickly and possible overheating (see instructions on how to replace bulbs below).

A section of bulbs are out. How can I fix this?

1. Firmly push each bulb into its socket as they may have worked loose during shipping (if the bulbs are loose, they break electrical contact with the set).
2. Remove each bulb (see bulb replacement instructions below) and replace it with a known good bulb (from spare bulbs provided) until the set turns on (at the same time make sure the wires on the bottom of the original and the replacement bulb are in position to make contact with the contacts in the socket).

All the lights are out. What can I do?

1. Check the outlet by plugging another light or appliance into it to make sure power is present at the outlet.
2. If power is present at the outlet after checking step 1, do the following:

For 10lt, 20lt, 35lt and 50lt sets
A. Firmly push all bulb into its socket as they may have worked loose during shipping (if the bulbs are loose, they break electrical contact with the set).
B. Remove each bulb and replace it (see bulb replacement instructions below) with a known good bulb (from spare bulbs provided) until the set turns on (at the same time make sure the wires on the bottom of the original and replacement bulb are in position to make contact with the contacts in the socket).

For sets WITH an end connector:
A. Unplug string, make sure the maximum number of strings doesn't exceed maximum allowed by checking the cord tag near the end connector (white tag with black print at end of string), the maximum number of sets connected end to end is typically 3 for standard sets and up to 6 for sets marked “Heavy Duty”.
B. If it does have more than the maximum number connected end to end, disconnect enough sets so that the maximum is not exceeded, then check the fuse in the first or second set as it is most likely blown (see instructions for fuse replacement below).
C. Blown fuses typically have darkened glass, or the wire inside the glass is broken.
D. Replace with spare fuse(s) that was included in a plastic bag with the set (or purchase a replacement fuse whose rating matches the replacement marking on the plug, 3 or 5 Amps).
WARNING: Do not put a 5A fuse in a set that should use only a 3A fuse as this will overload and overheat the wires causing a possible risk of fire or electric shock.
E. If fuse(s) blows again, replace entire string. If the fuses are good:
1. Firmly push all bulbs into its socket as they may have worked loose during shipping (if the bulbs are loose, they break electrical contact with the set).
2. Remove each bulb and insert it (see bulb replacement instructions below) with a known good bulb (from spare bulbs provided) until the set turns on (at the same time make sure the wires on the bottom of the original and replacement bulb are in position to make contact with the contacts in the socket).

For Sets Without An End Connector:
A. Check the fuse in the set as it is most likely burnt out (see instructions for fuse replacement below). Blown fuses typically have darkened glass or the wire inside the glass is broken.
B. Replace with spare fuse(s) that was included in a plastic bag with the set (or purchase a replacement fuse whose rating matches the replacement marking on the plug, 3 or 5 Amps).
WARNING: Do not put a 5A fuse in a set that should use only a 3A fuse as this will overload and overheat the wires causing a possible risk of fire or electric shock.
C. If fuse blows again, replace entire string.

How do I replace bulbs?

If available, please follow the bulb replacement instructions provided on the instruction sheet of the original product, as they are the most accurate for your set. If not available, use the following instructions:

If you cannot find the replacement bulbs provided with the set, you must get the exact replacement bulb for the set. As a convenience, most packages are marked with a replacement bulb symbol (for example 2.5V SB ) on the back of the packaging for easy reference. In addition, the replacement bulb voltage is marked on white cord tag near plug. You should always use the specified bulb voltage.

1. Grasp plastic base of burned out bulb and pull upward while holding socket firmly.
2. To remove bulb plastic base - straighten out copper wires extending through holes of base and pull bulb from base.
3. With a new bulb - align copper wires to holes of base, push bulb into base and bend wires back into place.
4. To replace bulb into the set - align plastic base of bulb with oblong hole in socket and push until firmly seated.

How do I replace the fuse?

If available, please follow the fuse replacement instructions provided on the instruction sheet with the original product, as they are the most accurate for your set. If not available, use the following instructions:

1. Make sure light set is unplugged. Do not unplug by pulling cord.
2. Confirm fuse size and rating matches original fuse.
3. Disconnect additional sets before replacing fuse.
4. Open fuse cover by sliding open access cover on top of attachment plug towards blades. Use of an insulated screwdriver may be required.
5. Remove fuse carefully and replace with same rating/size fuse.
6. Completely close fuse cover by sliding access cover. If access cover has latches, push cover closed so tabs latch.
7. If fuse continues to blow, discard product. Do not modify fuse holder to make replacement fuse fit.

How do I work my motion window decoration?

A control box is provided with an adjustable speed control knob. If all lights are on, turn knob on control box until desired effect is produced. If it is flashing too fast, adjust speed on control box by turning knob.

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Do's & Don'ts

Installation:

- DON'T mount permanently. For temporary use only (90 days max).
- DON'T mount near heaters, fireplaces, candles ovens, or other sources of heat.
- DON'T mount with nails or staples.
- DON'T let lamps rest on cord or wire.
- DON'T let children play with product, or place within their reach.
- DON'T leave plugged in unattended.
- DON'T hang ornaments from cord or string.
- DON'T close door or window on cord or wire.
- DON'T cover bulb with cloth, paper or other material or covers while in use.
- DON'T change fuse while plugged in.
- DON'T overload extension cords or outlets. Add up the maximum current of all the sets connected to the extension cord or outlet and make sure it does not exceed the marked rating on the extension cord (typically 13A) or the wall outlet (typically 15A).
- DON'T let bulbs contact drapes, carpeting, upholstery, bedding, or anything that will burn.
- DON'T install in bathrooms or within 10 feet of tubs, pools, fountains, or other bodies of water.
- DON'T plug in more than 3 sets end to end for standard type sets with an end connector.
- DON'T plug in more than 6 sets end to end for sets marked Heavy Duty with an end connector.
- DON'T twist bulbs/lamps (they are push-in type).
- DON'T use outdoors unless indicated on white cord tag near plug that it is for “indoor and outdoor use”.
- DO inspect product carefully before using or reusing. Discard any products that have cut, damaged, or frayed wire, loose connections, cracked enclosures, or exposed wire.
- DON'T put on trees with metal needles, leaves, or branch coverings.

Storage:

- DON'T store outdoors or leave installed all year long (90 days maximum per year). Set will prematurely age and may possibly be damaged.
- DO store in a cool, dry location protected from sunlight (The UV rays from the sun can damage the plastic so that it becomes brittle and fade colors).

Repair:

- DON'T attempt any repair to the light set by cutting, splicing, replacing plug, lamp holders, or the end connector.
- DO replace bulbs and fuses - see above for instructions in the trouble shooting section.

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